Chick-Fil-A

During a recent lunch stop-over at Chick-fil-a, I marvelled at how well-managed the place was.

Rather than cutting staff to minimal levels, they were bursting at the seams with helpful and friendly employees. As opposed to the usual grunginess we've come to expect from fast food establishments, it was shining and spotless. And rather than working their staffs on Sundays and holidays so as to not miss a minute of revenue-generating opportunity, the company closes on these days.

As a result, the place is rewarded with large crowds and healthy profits.

I love it when business-people succeed by being smart and sticking to their convictions rather than following the crowds.

The Chick-fil-a mission is "to be America's best quick serve restaurant" and their corporate purpose is "to glorify God by being a faithful steward of all that is entrusted to us".

This honest and novel approach has led to impressive year-over-year growth, happy employees, and satisfied customers.