A few weeks ago, I relayed how American Airlines downgraded me but charged an additional fee. That led to several trips on Southwest Airlines, an outfit which operates with efficiency and personality. Last week, however, circumstances dictated a flight on AA again.
Would they let us down again? You know the answer ...
A call at 6 AM Saturday morning informed us the flight had been cancelled (AA's accountants wouldn't let it fly without more passengers) and we were automatically rebooked on a red-eye flight featuring a long layover. Of course, we called and negotiated a better flight which the system could have assigned in the first place but didn't.
It all reminded me of a movie scene (you may have to use the "Watch on YouTube" link):
1 comment:
I hate AA...go Southwest!!!
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